MADE WITH CARE.
DELIVERED WITH PURPOSE.

UK DELIVERY

At launch, Head + Heart ships within the United Kingdom.

These are estimated timeframes rather than guaranteed delivery dates. During particularly busy periods, launches or unforeseen circumstances, processing may take a little longer. We’ll always do our best to keep you informed if there is a significant delay.

TRACKING

Where tracking is available, you’ll receive your tracking information once your order has been dispatched.

Please make sure your delivery address is correct when placing your order. Head + Heart cannot be responsible for delays or additional costs caused by an incorrect or incomplete address supplied at checkout.

MADE TO ORDER

Many Head + Heart products are made to order. This means we don’t necessarily hold every design as finished stock. Instead, your order enters our production process after you purchase it.

We believe this helps us reduce unnecessary stock and allows us to put more care into each individual order. Made to order does not automatically mean personalised or bespoke — our standard designs remain subject to the normal cancellation and returns rights that apply to online purchases.

CHANGED YOUR MIND?

We want you to be happy with your Head + Heart order.

When you purchase from us online, you generally have the right to cancel your purchase within 14 days of receiving your order, without needing to give a reason, subject to any applicable legal exceptions.

If you decide to cancel, please contact us clearly within the cancellation period. After notifying us, you generally have a further 14 days to return the item. Items should be returned in a condition suitable for resale, allowing for the normal handling you would reasonably be able to carry out when inspecting an item in a shop.

Unless otherwise agreed, the cost of returning an unwanted item is the customer’s responsibility.

Where a valid cancellation applies, we will refund the standard delivery charge paid for the original order. We will process the refund within the required timeframe once the returned goods have been received or appropriate evidence of return has been provided.

SOMETHING ISN’T RIGHT?

If your order arrives damaged, faulty, defective or you’ve received the wrong item, please contact us as soon as possible.

Please send us:

• Your order number
• A description of the problem
• Clear photographs showing the issue
• Photographs of the packaging where relevant

We’ll assess the problem and work with you to put it right. Depending on the circumstances, this may mean a replacement, repair or refund. Your statutory consumer rights are not affected by anything in this policy.

CUSTOM & PERSONALISED PRODUCTS

In the future, Head + Heart may offer custom or personalised products created specifically to your requirements.

Certain bespoke or customized goods can be exempt from the standard 14-day cancellation right. Where this applies, we’ll make the relevant terms clear before you place your order. This will not affect your statutory rights if a personalised or bespoke product is faulty, damaged or otherwise does not meet the agreed specification.